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Shipping & Returns

What is your shipping policy?

We currently ship to the United States only. Shipping charges are calculated based on weight, size of shipment, and location. All orders are shipped via FedEx Home/Ground Delivery.

What is the Return Policy?

From My Kiln prides itself in providing you a beautifully handcrafted urn and we want you to be completely satisfied with your purchase. If for some reason, however, you are not satisfied you can return the merchandise to us for a refund or exchange. Please contact us within 7 days of receiving your order and we will respond with return instructions. Use the administrator e-mail link under "Contact Us" to notify us of your intentions. Once we receive the return merchandise we will mail you a check for the amount of your purchase, less shipping.

Damaged Shipment

All damaged merchandise must be reported to From My Kiln within 3 days of delivery. All boxes and shipping materials must be kept. Use the e-mail link under "Contact Us" to notify us of the damages. We will advise you how the claim will be handled.

Sales Tax

All Louisiana residents are subject to a 9% sales tax.

 

NOTICE: Shipping rates are for Continental US orders only. If you live outside of the Continental US please contact us for a shipping quote prior to placing your order.